You don’t have to go through this alone
If you’re experiencing domestic abuse or you’re worried that something isn’t right in your relationship or home, we’re here to help.
What Happens When You Reach Out?
We understand it can be scary to ask for help. That’s why we’ll go at your pace, listen without judgement, and put your safety and wellbeing first.
When you contact our service, here’s what to expect:
Initial Needs & Risk Assessment
Once you get in touch, by phone, email, referral, or in person a trained support worker will arrange a time to speak with you privately.
During this first conversation, we’ll:
Listen to your situation in a safe & confidential way
Understand your needs, concerns, & what you’re experiencing
Assess your level of risk, using nationally recognised tools
Talk about your options, so you can make informed choices
This step helps us build the right support plan for you. It’s not an interview or a test, just a conversation to ensure we understand how to help.
You won’t be pressured into doing anything you’re not ready for.
Support Tailored to You
Based on your needs and level of risk, we may offer:
Outreach IDVA Support
If you’re not at high risk but still need support, you may be offered a dedicated Outreach Worker.
They can help you:
Stay safe at home or plan to leave safely
Understand the signs of abuse
Access housing, benefits, legal advice, or counselling
Feel more confident, empowered, and connected
Support is flexible, it can be in person, over the phone, online or at a location that feels safe for you.
IDVA Support (Independent Domestic Violence Advisor)
If you’re at high risk of serious harm, you’ll be offered support from an IDVA. They are specialists trained to work with people in dangerous or complex situations.
Your IDVA can:
Help you create a personalised safety plan
Support you through the criminal justice system, if you choose to report
Advocate on your behalf with police, social services, courts, and others
Help you access refuge or emergency accommodation, if needed
Be a consistent point of support during a traumatic time
Recovery Support
You might not need support from one of our specialist Support Workers, if the abuse is over and in the past you might need a Recovery Plan instead, our Recovery Co-ordinator can help you create one and support you to implement it.
You Stay in Control
We won’t tell you what to do. Our role is to give you information, support and options so you can decide what’s best for you. Your safety, choices and voice will always come first.
Everything you tell us is kept confidential, unless there’s a serious risk to life or safety. We’ll always explain when and why we might need to share information and we’ll involve you wherever possible.
Take the First Step
You don’t need to have left the relationship to get help. You don’t need to have physical injuries. You don’t need to be “sure” it’s abuse.
If you’re scared, controlled, or hurt, that’s enough. We believe you. And we’re here.
Get in Touch
Or come to one of our Drop in advice and support sessions across North Lincolnshire.
Not Ready to Talk Yet?
That’s okay. You can still look through our website for advice on safety planning, understanding abuse, or supporting someone else.
Whenever you’re ready we’ll be here.